VivaFon Privacy Policy & Cookies Statement
About us
vivafon.com (“Website”) is operated by Tresup, LLC. Our address is: 13493 SW 263RD TER HOMESTEAD, FL 33032 United States
What is VivaFon’s privacy & cookies policy?
At VivaFon, we always respect our members’ privacy & personal information and we take this matter very seriously. That’s why we always comply with the obligations that are laid out under data protection laws. We want you to know every single detail of our privacy & cookies policy so that you can know exactly how we use any personal data that you provide us with. We recommend that you read the privacy & cookies statement carefully. Please note that by visiting and registering on the Website, you are accepting the terms of this privacy & cookies statement.
What Information does VivaFon collect?
There are two types of data that we collect: “Personal Information” – This is information that identifies you or can be used to identify you. We may collect and process the following Personal Information about you: Your name Your email address The last four digits and expiration date of your credit cards Your IP address Other information you provide by filling in forms on our Website Links to your facebook or google avatar picture if you choose to login with Google or Facebook account We may also ask for information if you report a problem with our Website If you contact us we may keep a record of that correspondence etails of the recharge transactions you carry out on, and your visits to, the Website We also collect and process the receive mobile telephone number that you provide to us. This is necessary to facilitate the sending of recharge to that number. “Non-Personal Information” – Like most other websites, VivaFon gathers statistical and analytical information. This is what we call Non-Personal Information. Unlike Personal Information, this information cannot be used to identify or contact you. Examples of Non-Personal Information include browser types and other anonymous statistical data involving the use of our Website.
How do we use your Personal Information?
We can use this data for the following: To be able to send the recharge that you have requested and to process any payment connected with that recharge request To contact you if it’s required in relation to the recharge that you have sent or to reply to any communications that you might have sent us To provide you with information on new features or promotions that might interest you To notify you about any changes to our Website or service To ensure that content on our Website is presented in the most effective manner for you and your computer To provide you with customer support For security and fraud prevention purposes
Why does VivaFon collect this Non-Personal Information?
At VivaFon we are always looking to improve and help our users as much as possible and collecting this data is an important way of achieving this. We want to get a better understanding of where our users come from, what they like or don’t like about the site, in order to better serve our users
What is a Cookie?
A cookie is a small text file of letters and numbers that is stored by the browser on your computer when you visit certain websites. A cookie allows a website to distinguish your computer from other users’ computers.
Do Cookies hold my Personal Information?
Generally speaking, cookies do not contain Personal Information unless you have already given this information to the Website.
What Type of Cookies Does the Website Use and For What Purposes?
The Website uses cookies which fall into the following categories: Strictly Necessary Cookies These allow you to remain logged in for the duration of your visit to the Website and enable you to take actions without having to login again Functional Cookies These allow the Website to remember certain details about the choices you make (e.g. the language with which you are browsing the Website, your default currency for recharges, etc) to provide you with a better experience of using the Website. Analytical Cookies These allow us to recognize and count the number of visitors to the Website. They also allow us to calculate how long you spend on the Website and to see how you arrived at the Website. They help VivaFon to improve the way the Website works.
Can I block or delete Cookies?
Yes you can if that is what you choose to do. Note that this may make it less convenient for you to use our Website and in some situations you may not be able to send recharges.
How to disable Cookies?
For information on how to disable cookies from some of the more popular web browsers visit this site
Does VivaFon give Personal Information to third parties?
We will never disclose your Personal Information to any third party unless you have agreed to this or unless the third party is required to process the recharge you have requested. We disclose the receive mobile telephone number to the relevant mobile operator in order to facilitate the sending of recharge to that number. We may disclose your Personal Information if we are required to comply with any applicable law, a summons, a warrant, a court or regulatory order, or other statutory requirement.
Does VivaFon give Non-Personal Information to third parties?
We may provide Non-Personal Information to third parties regarding the number of unique users who visit our Website, the demographic breakdown of users of our Website, or the activities of visitors on our Website.
What if VivaFon is bought by another company?
Once again, we do reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. The third party must only use your Personal Information for the purposes that you provided it to us in the first place. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
Can anything go wrong with the information sent?
As you will know, the nature of the internet is such that we cannot guarantee the security of the information that you send to us. This isn’t unique to VivaFon though because no data that is sent over the internet can be guaranteed to be 100% secure. We do however take every step possible to protect your Personal Information, for example the Website is only accessible via https protocol
Will VivaFon use my Personal Information for direct marketing purposes?
Where you have consented, we may use your Personal Information to send you information by email relating to our services and promotions which may be of interest to you.
Can I opt-out/unsubscribe?
You can also opt-out at any time, free of charge, by using the unsubscribe facility in the email that VivaFon sends to you or by sending an email to [email protected]
Where is my Personal Information held?
Your Personal Information is held on GoDaddy servers located in the United States
Can I update, correct or erase my Personal Information?
Yes you can. Please tell us about any changes or inaccuracies in your Personal Information and we will update, correct or erase your Personal Information as requested. There is no charge for this and we will comply with your request as soon as practicable and in any event within not more than 15 days of receipt of your request. Please contact us at [email protected]
Can I access my Personal Information?
You may also request copiy of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as posible and in any event within not more than 15 days of your request in writing. Please contact us at [email protected]
Can VivaFon change its privacy & cookies policy ?
Any changes to VivaFon’s privacy & cookies policy will be posted clearly on our Website. We do this because we always want our users to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we ever decide to use Personal Information in a manner that is different from what has previously been stated then we will notify you by email. You will have a choice as to whether or not we can use your information in this new manner.
How can I contact with VivaFon's team?
If you have any questions about your Personal Information, this privacy & cookies policy or any complaints then please email us at [email protected] or call us at +1 (786) 577-8850.
